Thank you for shopping with us! To bring you a wider selection of curated products, some items on our store are shipped directly to you by our trusted brand partners.
Please review our Return, Cancellation and Refund guidelines below:
1.Order Cancellation Policy
Because we partner with independent brands to fulfill orders directly, cancellation requests must be submitted quickly. You can request to cancel your order directly from your order confirmation email or by contacting us at within a [ 20 ] min window of placing your order.
**If your order has already entered the fulfillment process or shipped from the supplier, we may not be able to cancel it, and you will need to follow our return process.
2.Supplier Approval
All cancellation requests are subject to approval by the third-party supplier. If the supplier has already processed or shipped the order, the cancellation request may be declined. You will receive an email notification regarding the approval or rejection of your cancellation request.
3.Refunds for Canceled Orders
If your cancellation request is approved by the supplier, your refund will be processed to your original payment method. This typically takes 5 to 10 business days to reflect on your statement, depending on your banking institution.
*Exclusions: We DO NOT offer any refunds on final sale items or any sale items.
4.How to Start a Return
*Because these items are shipped directly from our brand partners, all returns must be routed through our official return portal so the correct supplier receives the item.
**Do not send your purchase back to the address listed on your shipping box unless instructed. Please visit our Return Portal at the bottom of our website or email us at info@shopsolaceboutique.com.
(Enter your Order Number and Email Address. Select the item(s) you wish to return and the reason for the return.Once accepted, a prepaid return shipping label will be generated and emailed to you.)
5.Return Window & Eligibility
*30-Day Return Window: You have 30 days from the date your item was delivered to request a return.
*Item Condition: To be eligible for a return, your item must be unused, unwashed, and in the same condition that you received it. It must also be in its original packaging with all tags attached.
**We WILL NOT take back any final sale or any sale items.
6.Exchanges
We currently DO NOT offer direct exchanges for partner-shipped items. If you need a different size or color, please return your original item for a refund and place a new order.
7.Split Returns for Multi-Brand Orders
If your order contains clothing items from multiple partner brands, they must be returned separately. Our system will provide distinct return shipping labels for each package to ensure they arrive safely back at the correct designer's warehouse. Please do not combine items from different brands into a single return box.