Thank you for shopping with us! Every item are shipped directly from our partners/ suppliers warehouses to your doorstep.
1.Order Processing
Standard Processing: Orders are picked, packed, and prepared for carrier pickup within [1 to 3] business days (Monday–Friday, excluding regional holidays).
Daily Cutoff Time: Orders placed after [e.g., 12:00 PM EST] will begin processing the following business day.
2. Estimated Delivery Windows & Shipping Rates
Once a package leaves a partner warehouse, transit times depend on the shipping tier selected at checkout:
•Standard Shipping: 3 to 7 business days via reliable carriers like USPS, UPS Ground, or FedEx.
•Expedited Shipping: 1 to 3 business days (available on select items depending on the supplier's warehouse location).
**Please note: Transit times are estimates provided directly by the shipping carriers. Weather anomalies or high-volume holiday seasons may cause temporary delivery delays.
3. Shipping Regions
Currently, we only ship to addresses within the contiguous United States. We DO NOT offer international shipping at this time.
4. Tracking Your Order
Once an item is fulfilled and shipped by our brand partner, you will receive a shipping confirmation email containing a tracking number. If your order contains items from multiple suppliers, you will receive separate tracking emails for each individual package as they are dispatched.Please allow up to 24 hours for tracking portals to update once a carrier scans your box.
5. Shipping Delays
While we strive to ensure timely delivery, processing times can occasionally fluctuate during peak seasons. If a supplier experiences a significant delay in the shipment of your order, we will contact you via email.
**If an unforeseen transit issue occurs:
Damaged in Transit: Please inspect your package upon arrival. If an item is broken or defective, contact the retail store customer support line within [48 hours] of delivery with photos of the damage. They will coordinate an immediate refund with our returns portal.
Missing Packages: If your tracking link marks the package as "Delivered" but you cannot locate it, please verify your checkout address and check with neighbors before reaching out to customer support.
6. Contact Us
If you have any questions or concerns regarding the delivery of your package, please reach out to us at info@shopsolaceboutique.com or visit our contact page at the bottom of our site.